Question 1

Shipping Policy

Accepted Answer

Area served: United States Shipping Methods: Delivery, ship by freight center, fedex, ups, usps.
Economy shipping- Hand delivery to the door (curbside delivery- you would need someone to carry item to/inside the house) 
White glove shipping is available. 
Ask for shipping options.

Question 2

Maker Policy

Accepted Answer

The deposit is nonrefundable.  The remaining balance is due in full when a project is completed and a photo of a finished project is sent and approved by a client.  No return policy once the finished project is approved by the client.
KatherineParkFurniture packs a finished project better than every shipping company packing standards.  All shipping is insured up to its full value.  Any damage which occurs during shipping, it is a client's responsible to file a damage claim and receive claim payment directly from a shipping company.
If a client chooses to have KatherineParkFurniture to do a repair work of damage occurred during shipping, then it is a client's responsibility to ship to and from.  All repair cost has to be paid in full before a repair work begins.
KatherineParkFurniture does not issue a refund for any shipping damage.

Any hardware is covered under original manufacturer's warranty only. KatherineParkFurniture does not warrant any damage caused by user abuse or normal wear and tear. Categorizing the type of repair, i.e. issues caused by workmanship, shipping, abuse, etc. is the sole determination of KatherineParkFurniture, and all decisions are final.

\*\*The color of any clear finished wood furniture varies because it is natural wood. Don't expect the natural clear finished wood would be exactly same as the wood of a furniture in a photo a client attached to the job posting. \*\*Do not clean the furniture with any cleaning or furniture shining products such as Pledge, etc. it will strip the finish. Just clean surfaces with a water dampened paper towel. \*\*cherry darkens over time \*\*Walnut gets lighter if it is in direct sun light.

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Maker Policies

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