Queen Storage Bed W/Cherry Accents

With very little direction from us, a few photos from websites we like and some dimensions, Tom was able to create exactly what we wanted. He was prompt with his initial and follow-up communications with us. He started with a simple sketch and some great questions that teased out exactly what we wanted. As the project came together, he sent us some great photos that kept us informed of his progress. It was shipped just about when he said it would be shipped and when it arrived, his attention to detail was obvious (even his shipping crate was well made). It is well finished, sturdy, and exactly what we were hoping for. We are recommending Tom to several of our friends and will probably use him again.

Very happy with whole process, from start to finish! Thank you!

Unfortunately, Tom at Starkwood Designs ended up not being able to create the bathroom mirror to the specs we had agreed upon, so in that sense this transaction was disappointing. That said, I have absolutely no doubt that Tom bent over backwards to try to meet my specifications -- from trying and retrying to create the desired result himself several times, to then taking the project to experts and specialists often as far as an hour away, the effort and his commitment to delivering the desired output couldn't have been more evident. It was clear that Tom truly cared about delivering what he said he would and when he ultimately wasn't able to, he was deeply disappointed and apologetic. Because of all of this, while the end result of this project wasn't exactly as I'd hoped, the mirror Tom produced was still very nice and, more importantly, I knew that he had tried everything he possibly could and went above and spent far more time on this project that its scope dictated, which I appreciated. So, in spite of the result, I would still recommend Tom and Starkwood Designs -- he is truly an upstanding professional.

The communication with Tom was very good. Outside events prevented him from delivering our bed as originally planned but it never altered the end result. We are very happy with how Tom managed the project, and we love our new bed.

I'm very happy with my transaction with Tom at Starkwood Designs.