AHallison horn
For Round plank top table I wish this review could be filled with positive feedback because the final product looks quite beautiful, though there are some major flaws. The process by which we received the final product was a nightmare. Kevin is clearly a talented craftsman, but the table we ordered was delayed by almost two months. According to Kevin, he had broken ribs, then had some other hospitalization, then a broken hip. I had to find this out by hunting him down to inquire as to the delay. At one point his wife contacted me and told me he was in the hospital for one thing, but he had contacted me and told me another story. That’s when I, after not knowing if I was being duped and not getting email responses, had to contact Custom Made, and find him on whitepages.com to get the stories straight and make sure this wasn’t a hoax (and a $2000 scam). He continued to promise delivery and the date continued to be pushed back. I finally had him agree in writing that if the table was not delivered by May 1, I would receive a full refund. He told me he and a friend (because he was unable to drive) would come deliver the piece. I would need one person to help me because the table was heavy. In May 1 he was an hour late, but arrived with the table. He was alone and said his friend couldn’t come (so he drove himself, though he told me he couldn’t). He never bothered to warn me he had no one to help him. He was unable to help unload the table, so I was stuck trying to solicit help from neighbors. The table landed up on my lawn while I tried to get assistance. It came in one piece so it couldn’t get through my door. I had to take the base off on my lawn to get it inside. Kevin took off. The table top is attached by four screw bolts, one of which was totally stripped and hence loose. By that time I realized it, Kevin had left. After neighbors helped me get it inside, I spent time trying to fix the loose bolt to no avail. Clearly this was stripped before it got to me and perhaps that’s why a table that weighs so much was delivered in one piece (rather impractical?). I don’t think he wanted me to see the imperfection. The top of the table also has a raised lip that, if you run your fingers over it, will cut you. I called Kevin twice and texted him a picture of it. He has not, and I am certain, will not, ever answer me.
This was really an unfortunate experience, mainly because Kevin is clearly a talented craftsman. It is a beautiful table. But it has some serious imperfections and he, as has been from the start, will not answer my calls. Two months late, countless excuses, no communication, a flawed product, no accountability for the flaws... these unfortunately outweigh his talent. Overall, a very poor and disappointing experience.
