Question 1

Shipping Policy

Accepted Answer

Area served: Mainly the Fox Valley area (Appleton, Wisconsin) to within a 150 mile radius. Willing to go outside of this area if shipping can be arranged. Shipping Methods: Based on final destination of product.

Question 2

Maker Policy

Accepted Answer

Custom work is non-refundable and once in-progress, custom projects cannot be cancelled. Any changes after approval of proposal and or drawings for product may incur additional charges. For stock items purchased directly from my portfolio, I offer returns within 60 days of delivery. Shipping for returns is at the customer's expense. If you need an item by a specific date or for a specific event, please let me know in advance of accepting a proposal.

Question 3

Payment

Accepted Answer

Payment to be made by Venmo.
Generally full payment is expected prior to commencing work, unless arranged prior to agreement.

Request your Custom Fireplace Mantel- Main Level & Custom Fireplace Surround Lower Level

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Maker Policies