Question 1

Shipping Policy

Accepted Answer

Area served: We are located in Cambridge Massachusetts. We directly serve this area and approximately a 50-mile radius. Of course, orders can emanate from anywhere in the world, but you will have a hard time appreciating Paul Norman's work from pictures. We create objects and it is best if our work can be viewed in 3D (minus the silly glasses). Shipping Methods: We will ship worldwide, but of course, vast differences in price relate to the size of the object and the proximity to its source. While some small objects (e.g., gargoyle carvings) have shipping cost that can be calculated in PayPal, larger objects (e.g., guitars, tables, etc.) vary widely in shipping cost due to size, carrier, and geographic location. It is best to contact Paul directly when figuring out shipping costs for these items. Our preferred carriers are USPS and FedEx. UPS has proven to be unreliable in delivering goods in the condition in which they began.

Question 2

Maker Policy

Accepted Answer

I can ship items in stock for approval upon receiving a cashier's or bank check for the total price of the item. The customer will have 1 week after receiving shipment to decide whether they wish to keep the item. If the item is returned within this 1 week period, I will refund payment. If the item is not returned within 1 week, it will be considered sold. All costs for shipping and insurance are the responsibility of the customer. To secure a spot on the waiting list for a custom item, a nonrefundable deposit of 50 dollars is required. When construction begins, the remaining balance is split into three payments, the first being due when the item is started, the second is due halfway through construction and the final payment, plus shipping costs (if any), is due upon completion of the item. Projected completion and delivery dates are not guaranteed.

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