Question 1

Shipping Policy

Accepted Answer

Area served: North America and Europe Shipping Methods: We ship nationwide via UPS and USPS Flat Rate In the MN, or other by request. Minimum $10.00 shipping charge.

Question 2

Installation Policy

Accepted Answer

Every order comes with installation instructions. We can recommend tile installers. For some projects, we offer FreeStile Installation kits, if you want to install our tiles yourself. FreeSTILE™ - Our Masterpieces framed and “free” to be installed on top of existing field tiles, without holes or hardware. FreeSTILE Masterpiece is a wonderful "Green Option" that is "installed" on top of an existing tile installation.

Question 3

Maker Policy

Accepted Answer

Customer has Final Approval - Projects are done in stages, and customer has control over cancellation in each stage. Custom artwork is not returnable or refundable, but we will continue creating until satisfaction is found.

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Maker Policies