Question 1

Shipping Policy

Accepted Answer

All shipping within the US is sent first class mail with insurance and tracking. Orders get shipped 1-5 days of being placed unless the listing indicates otherwise. If I am out of town when the order is placed you will be notified. Once the order is shipped you will get an e-mail with a tracking #. \* International Shipping: All international packages have always been sent out US registered mail for the most secure method of getting your jewelry safely and securely. International customers please note that you will be responsible for taxes ,duties or custom charges that may be applied at point of entry; I am required by law to report content values accurately and it is illegal for me to declare items as a "gift". Please do not confuse these pick up charges with shipping charges.

Question 2

Installation Policy

Accepted Answer

Custom pieces require a deposit of half down, and are not returnable. I accept Visa, MasterCard and Pay Pal. Prices for custom work vary by complexity of the design and the turnaround time is 2-12 weeks.

Question 3

Maker Policy

Accepted Answer

If you are not completely satisfied with your purchase I accept pieces for a full refund or exchange within 14 days of purchase as long as the piece is returned the way it was shipped. Exceptions to this exclude custom orders. Please contact me if you wish to return or exchange a piece. I guarantee my craftsmanship for one year from date of purchase. Any breakage will be repaired at no charge. Repairs after one year may acquire a small charge. If you do not receive your order after mailing, contact me and I will track your order. I will not be responsible for domestic mailings after 30 days if I was not made aware of its loss

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