Question 1

Shipping Policy

Accepted Answer

Area served: USA Shipping Methods: UPS Ground, USPS

Question 2

Maker Policy

Accepted Answer

Custom work is non-refundable and once in-progress, custom projects cannot be cancelled. Shipping for returns is at the customer's expense. If any mistake is made on your order from our part we are always happy to communicate with you and exchange your item for something closer to your expectations or open a store credit in your name. We begin manufacturing within 24 hours from receiving your payment, cancellations are not accepted after that frame of time. Regrettably shipping fees are NOT going to be included in the credit and we are not able to cover for the costs of returns. We cannot accept cancellations on custom and personalized creations, or on large items, under any circumstance.

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