Question 1

Shipping Policy

Accepted Answer

Area served: My local area includes the Willamette Valley from Eugene to Portland, Oregon. Installation in this region can be arranged for an additional fee.

Domestic Shipping for Ready-Made Items 
Ready-made items from the Caron Art Glass ship FREE within the United States via USPS Priority Mail.  I insure parcels via Secursus (a third party insurer) and require a signature upon delivery.  The buyer will receive an email from Secursus explaining what is necessary in order for me to file a claim should a parcel be damaged or lost. 
If an item is damaged during shipping, please write "damaged" when signing for the parcel.  The email from Secursus will explain how to handle photographing packaging, damage, etc.  Please notify me within 7 days of delivery to arrange for a replacement or refund.  As each item is handmade, if a replacement is requested, I will do my best to approximate the original.
Expedited Shipping within the United States is available for an additional cost.
Orders from the Caron Art Glass may be cancelled up until the item is shipped (usually 2-3 days).

Domestic Shipping for Commissioned Artwork
Shipping costs and estimated shipping times for commissioned artwork within the United States are provided as part of the final bid.  Smaller items are shipped USPS Priority Mail.  Larger items are crated and shipped via FedEX Home Delivery.  All items are insured for the full value via Secursus and require a signature upon delivery.  The buyer will receive an email from Secursus explaining what is necessary in order for me to file a claim should a parcel be damaged or lost. 
If an item is damaged during shipping, please write "damaged" when signing for the parcel.  The email from Secursus will explain how to handle photographing packaging, damage, etc.  Please notify me within 7 days of delivery to arrange for a replacement or refund.  As each item is handmade, if a replacement is requested, I will do my best to approximate the original.
Expedited Shipping within the United States is available for an additional cost.

International Shipping for Ready-Made Items
International shipping for ready-made items from the Caron Art Glass Shop is via USPS Priority Mail International and is insured for the full value via Secursus.  Buyers are responsible for any customs and import taxes that may apply.  Caron Art Glass is not responsible for delays due to customs.
Orders from the Caron Art Glass Shop may be cancelled up until the item is shipped (usually 2-3 days).

International Shipping for Commissioned Artwork
International shipping costs and estimated shipping times for commissioned artwork are provided as part of the final bid.  Smaller items are shipped USPS Priority Mail International.  Larger items are crated and shipped via FedEX International Economy.  All items are insured for the full value via Secursus.  Buyers are responsible for any customs and import taxes that may apply.  Caron Art Glass is not responsible for delays due to customs.

Question 2

Installation Policy

Accepted Answer

Installations of commissioned work can be arranged for an additional fee in the Willamette Valley, Oregon.

Question 3

Maker Policy

Accepted Answer

Your satisfaction is my goal and I will work to insure that a piece of work commissioned from my studio meets your expectations. Updates with photos will keep you informed as your project is being created and ensure that the piece you receive is the piece you are expecting.  In the event that you are not satisfied with the art work once it arrives, I will work with you to resolve the issue at no charge. Once a proposal for a commissioned piece is accepted and the work has begun, custom projects cannot be canceled. If you need a project completed by a specific date or for a particular event, please make sure that information is part of the conversation before a proposal is submitted.

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