Face Planter

Working with Sara was awesome. I decided a while ago I wanted to propose to my boyfriend. Well along with an untraditional proposal I wanted a untraditional engagement gift. I originally was seeking out a metal artist to design a pendent for me. Sara was the last artist to contact me. At first I thought making it out of ceramic or porcelain would not be a good idea but the more I thought about it, and after looking at her previous work, I decided to wing it and accept her proposal. She communicated with me throughout the entire project and created a pendant exactly like I wanted it. This wasn't just an art project to me, it was a key to my future. I had run into some money issues, but Sara was more than Willing to let me pay at my own pace which was really gracious of her. I proposed to my boyfriend on Christmas Eve and he said yes! He loved the pendant. The piece was very original and very beautiful. Working with Sara was an A+ experience.

Sara did an excellent job with our display rack of beef ribs. It is definitely a unique project and I didn't know if I could find someone to pull it off with the specs I needed but Sara did great. She had great communication throughout the build and gave me constant updates. She definitely takes quite a bit of pride in her work and it shows.

The communication is excellent! Sara spent the required time to create five masterpieces. The packaging was very secure, allowing the items to arrive, well protected. Very high quality!

Beware her return policy as well as CustomMade's useless "guarantee". She was very enthusiastic during the proposal stages of the project but once she realized she wasn't able to execute the initial vision, she told me I had to "make a choice", basically telling me I needed to sacrifice what I wanted for the sake of the project getting done. For the price paid for custom pieces you'd think you would get better accommodation than that. She sent an early final draft of the project which I was unhappy with. She seemed to respond well to the feedback but once I received a followup progress picture the shakers were even less closer to the initial vision than before. At this point she said that there's nothing else that she could do and she marked them ready to ship. I'm not overly demanding by any means but this project was poorly handled from start to finish, and the way she handled feedback was unresponsive and apathetic. Who knows, maybe if I wasn't on a deadline she would've been able to get it right. But she shipped the pieces later than the proposed date and I barely got them in time so fixing them was not possible. I do not recommend this maker at all.