Question 1

Shipping Policy

Accepted Answer

Area served: world wide Shipping Methods: FOB Anaheim California, USA

Question 2

Installation Policy

Accepted Answer

We can arrange installation if needed

Question 3

Maker Policy

Accepted Answer

Cooke Furniture wants you to be satisfied with your purchase. New merchandise may be returned or exchanged within 10 days of purchase. Custom items may not be returned or refunded. Return instructions are available by e-mail. Return Merchandise Authorization (RMA) number must be obtained through a Customer Service Representative by E-mail at info@cookefurniture.com All returns for credit must be in original factory condition. Customer CANNOT return burnt, used, or special order items. All FireBalls, FireShapes, and FireStones are colored to order and may not be returned or exchanged except for defect (except Natural color). All defective returns are handled on a repair/replacement basis only. Return shipments must be prepaid by customer returning merchandise. We do not accept COD shipments. Returned packages will not be accepted without the RMA number on the outside of the package. Due to the nature of our products, all returned products must be thoroughly inspected and repackaged therefore, we must charge a 20% re-stocking fee on all non-defective returns. Please note that we cannot refund shipping costs. If the order was originally shipped with “free freight”, the cost of this shipping will be deducted from the credit issued for the returned merchandise. We will notify you via e-mail of your refund once we have received and processed the returned item. We will not issue credits until the merchandise has been received and inspected. All products must be returned in the original carton. Please package carefully to prevent damage during return shipping. Warranty Cooke Furniture guarantees that our 304 stainless steel burners and pans will last for 25 years under proper use. Ignition systems and controls have a 1 year warranty in non commercial settings. All stainless steel outdoor furniture products and fire pits are guaranteed to have structural integrity for 50 years. Granite and other tops are under warranty against fabrication defects for 1 year. Stone, glass and other breakable materials are not warranted against breaking after delivery. Be aware that marble, granite and limestone are products of nature. Natural stones are predisposed to contain pits, fissures, cracks, odd markings and color variations. Due to the different mineral content found in each stone, some will polish more than others. These characteristics are not flaws; they are signatures of the natural formation of the stone. All stone cutting operations use artificial glue and colors to fill voids in the surface of stone to achieve a smooth polished surface. These filled areas are susceptible to changing colors over time when exposed to sun, as is the stone itself. Cooke Furniture does not warranty these instances. Control products such as valves and ignition systems are subject to the manufacturer’s warranty. Standard manual components have a 5 year warranty. All defective returns are handled on a repair/replacement basis only. Parts and components must be returned for inspection prior to repair/replacement unless otherwise agreed upon. Shipping and Labor for the installation or removal of return/replacement items is not covered under this warranty. All Policies, terms and conditions are subject to change without notice

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