Question 1

Shipping Policy

Accepted Answer

Area served: U.S.A. Shipping Methods: TBD The cost of each shipment is based on the size and the weight of the crate. All shipping and handling costs are charged to the client/customer based on their location and the above information. We ship through a shipping broker that can give us the best rates available.

Question 2

Maker Policy

Accepted Answer

Our policy: During the initial contact, we discuss what your custom project will be. Style, material, etc. For new architectural construction blue prints are enough to start the process. During the first meeting by looking at books, magazines, previous works, sketches, or whatever inspires you we can arrive at a point where we can start to create a design that reflects your personal style. We will never copy other companies/artist's designs. We maintain uniqueness by not using the same design twice. Once you have ordered a design it is your unique piece, we won't duplicate it for another client. We take pride in designing one of a kind artistic metal in order to keep our designs unique and interesting. Completion of custom work is determined by the amount of orders ahead of you. We require a small design fee of $150.00. This covers the work of two sketches and one final. Design fees pay for the hours required to sketch ideas and concepts for you to view. If an order is placed, the design fee will be refunded on the final payment of your project. If no orders are placed, no design fee refund. Pricing of any new project is driven by the amount of time it takes to create your art piece. (Material + Time = Cost) ($500.00 minimum on all orders) Based on the ideas and information from the first meeting we will provide you with a drawing(s) and a quote. Upon viewing the drawing(s) the client can either accept the drawing or can make changes to it. The next step, once a design has been decided on, 1/2 of the total cost of the order,needs to be sent to us. This is a non-refundable deposit required to purchase the materials needed to create your unique metal art.. Once the order has been placed, deposit received, and we have begun to create your order, any changes to the order at this point will require additional fees. Due to the size and weight of our larger items we have found that we can generally deliver and install them for a competitive charge. However, we can provide shipping costs based on clients choice of shipping method. We require full payment of remaining balance prior to delivery and/or installation. If you have any questions please feel free to contact us. Custom work is non-refundable and once in-progress, custom projects cannot be cancelled. For stock items purchased directly from my portfolio, I offer returns within 60 days of delivery. Shipping for returns is at the customer's expense. If you need an item by a specific date or for a specific event, please let me know in advance of accepting a proposal. We fill our custom orders in the order of deposits received.

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