Question 1

Shipping Policy

Accepted Answer

Area served: US - If necessary installation, agreement must be made prior to order. Shipping Methods: Estimates will be given based on sizes and weight.

Question 2

Installation Policy

Accepted Answer

Will be agreed upon order.

Question 3

Maker Policy

Accepted Answer

Store Policy Orders will be processed and dispatched within 2-3 working days, Monday through Friday, excluding holidays. Orders received on weekends and holidays will be processed the next business day. We ship our orders through national postal service). Buyer will be sent a shipment confirmation email with the shipping tracking number. Lourdes Torgersen is not responsible for unexpected shipping delays or any items lost during shipping. Delivery dates are estimated. International Orders Orders to countries outside the European Union may be subject to import taxes and/or customs duties. Please note that these charges are the responsibility of our international customers. For more information, contact your local customs office. Return Policy (for domestic orders only) All items are handmade, please consider this when you make your purchase. If you are unhappy with your purchase you may exchange it for store credit within 7 days of receiving your item. Shipping must be paid by customer. When items are made to order they are not eligible for return. By using our site or purchasing our product, you indicate that you accept these terms of use. Payment All goods remain the property of Lourdes Torgersen until paid for in full. The price applicable is that set at the date on which you place your order, including shipping costs and payment fees. To make purchases with us as secure as possible, card information is sent in encrypted form using SSL (Secure Sockets Layer). Force Majeure Lourdes Torgersen shall not be liable for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party, including but not limited to government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. Copyright Notice Copyright and other relevant intellectual property rights exists on the full content of this website, including without limitation, all information, brand name, logo, photographs and designs. Privacy Policy Lourdes Torgersen reserves the right to amend any information without prior notice. We promise to never spam you. We hate spam mail too. Please don’t hesitate to contact us if you have any questions! lourdestorgersen@gmail.com

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