Question 1

Shipping Policy

Accepted Answer

We serve the Continental US. UMC-arranged Delivery UMC does not provide delivery services, but as a courtesy, will assist in arranging for delivery using an independent delivery carrier (“Carrier”) based in the Reno-Truckee area with the following terms: \* Carrier retains the right to refuse any quotation request; \* Carrier’s base quote is for a single driver, blanket-wrapping, and curb-side off-loading only; \* Carry-in assistance may be arranged at additional cost and driver will be indemnified from accidental damage of any kind during carry-in service; \* Driver cannot make alterations to any project/item nor to the address structure if any project/item cannot fit or make passage through any part of the address; \* Delivery appointments are based on a 3-hour window; \* Upon departure from the UMC Truckee workshop, delivery fees become non-refundable for any reason, including, but not limited to, inability to enter address, missed appointments and delivery refusal; \* UMC is not responsible for damage or loss of any kind while in the possession of the Carrier; \* Any dispute with the delivery is solely between the Carrier and the client.

Question 2

Installation Policy

Accepted Answer

None

Question 3

Maker Policy

Accepted Answer

Ordering Process Upon an accepted quote and estimated delivery schedule, a 50% deposit is required to book a project with the remaining balance due upon completion and PRIOR to delivery. All custom orders are non refundable.

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