Question 1

Shipping Policy

Accepted Answer

Area served: Southern New England We will deliver completed projects within southern New England for a very nominal fee. Unless you're really willing to pay for custom crating and shipping, we won't ship our projects.

Question 2

Maker Policy

Accepted Answer

Cooper's Custom will endeavor to meet our shipping deadlines, though we reserve the right to extend them based on project changes, or difficulty sourcing the wood for the project. Certain finishes may also take longer to complete depending on humidity. We warranty our work to not crack, split, or break under regular use for one year. We do not warranty the finish against regular wear and tear. If the finish is faulty, or the project cracks, splits or breaks within one year, we will require photo evidence and may require the piece to be shipped back. We will replace the piece at no cost other than shipping. Other than the cases specified above, we do not take returns. Also, once an initial payment is made on a project, that payment cannot be refunded, even if the project is cancelled as it represents time spent and materials purchased. We love the fact that we can build out of reclaimed wood and need our customers to understand that this means your project is not perfect, new, or factory built. It will have the character of wood that has already served many years and will also show the marks of those years and the tools used upon it.

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