Question 1

Shipping Policy

Accepted Answer

Area served: United States Shipping Methods: For smaller items I ship via UPS. Larger are handled by a local shipping company. I usually deliver railings and supervise installation.

Question 2

Installation Policy

Accepted Answer

I include installation instructions when needed and supervise railing installations.

Question 3

Maker Policy

Accepted Answer

I take great pride in the quality and craftsmanship of my products and want my customers to be 100% satisfied with their purchase. Attention to design, materials, and construction is always my top priority! In the unlikely event that a problem arises, I promise to act upon it immediately and will work with you to resolve the issue. Please note that due to the nature of custom work, it is non-refundable.

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