Question 1

Shipping Policy

Accepted Answer

Area served: World wide. Some countries are higher priced and this will be noted prior to any proposal being set up. Shipping Methods: All items are shipped USPS Priority mail or Express mail. Shipping and handling fees are always included in your total price but they are broken down in the proposal. For example: Wedding dress - total cost is 1000.00. price break down: 850.00 for the dress and 150.00 for shipping/handling fees.

Question 2

Maker Policy

Accepted Answer

All payments made are NOT refundable. Payments made cover materials and my labor. All materials purchased are not returnable and my labor is not free. Please remember you not just paying for the item but for my time to create it. Due to recent changes as well as other legal issues, TBS can no longer discuss your project or any aspects of the project with anyone other than the person who has signed the contract/accepted the proposal. If you have any issues or concerns and do not feel comfortable reporting them and wish to have someone else discuss these problems/concerns, TBS MUST have written (ink copy only - emails will NOT be accepted) permission signed by the client. If anyone other than the client calls, emails or texts and wishes to discuss the project, TBS will politely decline to speak with them. All phone conversations are also now recorded and will be kept on file for the life of TBS. If you need to cancel for reasons such as death, injury or a natural disaster the remaining payment(s) will be made null and void. If you cancel for reasons such as finding another dress/item or a break up/cancelation of the event and I have NOT started on making the dress/item OR the pattern has not been finished the remaining payments will be null and void. If I have started on the dress/item or the pattern is finished all payments will still be due. If you choose not to pay, an invoice will then be sent to a collection agency for payment. If I (Tony Bud's Sewing- TBS), chooses to cancel the project due to a major personal problem on my end resulting in hospitalization or death, all payments made will be refunded. TBS also reserves the right to cancel with NO REFUND AT ALL if the client has hostile\*\*\* attitudes toward TBS or any of its' staff (including emails, text messages, FB Messages, phone calls or personal face to face time), a refusal to pay more if major changes are needed/wanted per the clients request or if threats, either physical or verbal, are issued. \*\*\*Hostile is defined as screaming, yelling, name calling, offensive or derogatory terms either verbally or written; continuous harassment, vindictiveness, and/or degrading remarks. If TBS feels that there are minor changes needed, the client will be advised of this and will NOT be charged for it. TBS will assume all costs associated with the changes that TBS makes. All items once completed are NOT refundable. NO REFUNDS will be issued as every effort is made to ensure that you are 110% happy with your item, however if you receive it and find that you don't like it due to personal preference that is out of my hands. Detailed pictures are always sent and changes are allowed prior to me sending your item. If you receive the item and it is damaged in anyway please report this immediately and we will do everything in our power to fix the problem. Every item made is covered Tony Bud's Sewing personal satisfaction guarantee as well. Our guarantee to you is that your item will fit you perfectly based on the measurements you send me. If the item needs to be altered I will pay to have you return it to me and I will fix it free of charge if your measurements have not changed. If they have and you have NOT notified me prior to completion, charges may be applied. Each project is dealt with on a case by case basis. If you choose to take the garment to an independent alteration specialist the satisfaction guarantee becomes null and void. I must be given the opportunity to correct any sizing issues prior to you taking it to someone local to yourself. This guarantee is also null and void if you fail to let TBS know if you measurements/weight have changed prior to the project being done. TBS will always check to ensure that no measurements have changed but please be proactive in ensuring that your item will fit perfectly. Please always ask if you have any questions. I am always happy to go over everything in greater detail and work as closely as possible with you to ensure and guarantee you get the item that you were dreaming of. If for any reason you feel that I have not met your expectations PLEASE PLEASE contact me!!!! I will ALWAYS do whatever is in my power to make you happy. However, rudeness and condescending attitudes will not be tolerated. I strive to treat all of my clients with honesty, respect and a very warm friendly attitude. I try to create lasting relationships with my clients and for the most part, become friends with many of them. I ask that any client return the same.

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