Question 1

Shipping Policy

Accepted Answer

Area served: We ship Worldwide Shipping Methods: Deutsche Post/DHL

Question 2

Maker Policy

Accepted Answer

We request a deposit to being work on the project. Cancellation - Depending on the stage of the project, we may be able to refund a portion of your deposit. However, once the piece is fired, we most likely cannot issue a refund. Please let us know if the piece arrives damaged in any way. (Photos are helpful for insurance claims) While we cannot issue a full refund, we do purchase insurance with the shipping providers, and if possible will either refund their reimbursement or use it against the cost of a replacement piece. Please note that when shipping overseas, the recipient is responsible for any customs or tariffs charges.

Request your Ceramic Mug With Snowflakes In Cream And Red

Product Details

Your Details

Maker Policies