Question 1

Shipping Policy

Accepted Answer

Area served: United States. I will consider shipments to other countries on a case-by-case basis. I ship most packages valued at less than $500 via USPS Ground Advantage Service, which usually delivers in 3-5 days and is very economical. If you would prefer a different shipping method such as Priority Mail or UPS Express services, please let me know and I will get you a quote. In general I will require a signature for delivery of an order totaling more than $500 in value, and I will ship it via UPS 3-day Select. Please provide a delivery address where someone you trust will be available to sign for your package. Please contact me for shipping quote when you need: Expedited shipping such as 2-day or overnight; Delivery to US addresses outside the Lower 48 States; or Shipping to any other country beside the United States. I will provide you with tracking information when your package ships.

Question 2

Installation Policy

Accepted Answer

No special installation needed.

Question 3

Maker Policy

Accepted Answer

I want you to be thrilled with your purchase. Period. If you are unhappy with it in any way, I can alter it to fit your needs, exchange it for something else or give you a refund, all as described below. 
♥ LOST OR STOLEN DOMESTIC PACKAGES: If your package does not arrive when Tracking says it has been delivered, please message me immediately so we can begin an insurance claim to replace your items. Your signature will be needed on a Claims Affidavit in order to recover the value of your package. 
♥ SHIPPING DAMAGE: I pack very thoroughly and have never experienced shipping breakage for my parcels. If your package arrives but there is breakage to the items inside, please keep all of the packaging and broken parts, and contact me immediately so we can start an insurance claim to replace your items. 
♥ OTHER PROBLEMS: If you are not completely happy with any item you purchase from this store FOR ANY REASON, please contact me immediately so we can take one of the steps listed below. 
♥ ALTERATIONS: We may be able to easily alter the item to better suit you. For example, I can exchange earring findings for a different style. Or I can change the length of a necklace, or replace the clasp style with a different type. 
♥ EXCHANGES: I can exchange an item for one of the same value. For example you may decide to swap a pair of blackberry earrings for a pair of raspberry ones at the same price point. 
♥ RETURNS: If you prefer, you may return the item and I will cheerfully refund the purchase price less any shipping costs. You must contact me by Custom Made messaging within thirty (30) days after receiving that item to let me know you want to make a return. Be sure to pack the item snugly to avoid shifting and breakage while in transit. The most economical way to ship returns is usually through USPS Priority Mail. Most jewelry items can be shipped in their Small Flat Rate Box. Insure the item for its full value. Please ship all returns to: Elizabeth Johnson Art Glass, LLC. 123 Genesee Ct Boulder, CO 80303 
♥ REFUNDS: I will refund your purchase price when I receive your returned item in clean and undamaged condition. Shipping and handling fees from the original sale, if any, are not refundable. You will need to pay all shipping costs for returning an item.

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