Question 1

Shipping Policy

Accepted Answer

Area served: SACRAMENTO CA Shipping Methods: at the customers request and responsibility to file any damage or loss claims against the carrier, that may arise in transit? waiving all liability claims against the shipper? Upon receiving claim check, I will make the necessary arrangements to replace/rebuild , in whole or in part, the lost or damaged item? In the event the claim is not approved for payment, UPS will contact the shipper. The shipper will contact the customer? The customer understands and releases liability from the shipper, the customer bares the loss of a unapproved claim, having no recourse, to hold the shipper accountable, in any case. for lost or damaged goods. The shipper will submit to the carrier documentation supporting a claim

Question 2

Maker Policy

Accepted Answer

All sales are final, non-refundable. Cancellation of a work order that has been commissioned, the deposit is non-refundable. I prefer, any custom piece I make,to be picked up by the customer personally?Or at the customers request to ship a item(s) via preferred carrier, insuring the item as a custom piece. If damage or loss occurs, the Customer is responsible to file a freight claim . I will not be held liable for loss or damage of a shipment? Any information received about the status of a claim, I will forward to the customer? I was a shipping manager for many years. I will make sure the contents of item(s) to be shipped, is packed properly, meeting packaging shipping regulations, 3" rule,packing material nested between the product and shipping container, all 6 sides, Fragile! on all 5 sides of the container/box, in accordance with the shipping terms. If a claim is filed, it will be approved. Packaging charge will apply and will vary in cost, depending on the item being shipped? If available? Optional XTR indicator,indicates proper or improper handling of a shipment? TiltWatch – XTR Indicator for Fragile Goods in Transport Ship your fragile, sensitive, or calibrated goods without surrendering control of their handling. TiltWatch-XTR Indicators monitor tilting that may result in potential concealed damage during the shipping and handling process. Affixed directly to your goods or packaging, TiltWatch-XTR indicators detect and record unacceptable tilting on goods that must remain upright. Simple, cost-efficient, and highly effective, this attention-getting device provides a visual deterrent to unacceptable handling, no matter what you’re shipping. Removal of the adhesive backing automatically arms the devices. The self-stick backing utilizes the most aggressive 5 mil acrylic adhesive available, creating a permanent bond on all but the roughest containers – ensuring that once applied, this shipping damage indicator device cannot be reset, and the product cannot be tipped without indisputable evidence of mishandling. This tilt sensor turns red if the container it is affixed to tips on its side or is completely upended. TiltWatch-XTR will not activate under normal handling conditions or during aircraft take-offs. \*\*\* As an added security feature, each TiltWatch-XTR is marked with a unique serial number. You can identify every package with a number that can be listed on your shipping papers. Additionally, the TiltWatch-XTR Indicator contains a vacuum seal that eliminates any effects of humidity or temperature changes. If the shipment is damaged or lost during freight? Damaged Package Claims Process Damaged Packages Damage to a package can be reported by a shipper, recipient, or by UPS. After a damage inspection is performed by UPS, the shipper of record is contacted with the results. Depending on the results, the shipper can file a claim for the repair or replacement cost of the package contents up to the declared value. The steps in a damaged package claim are as follows: Damages 1. Damage Reported A shipper or recipient can report a package that has been damaged during shipment. The shipper can also submit documentation in support of the claim online, or by fax or mail, at the time damage is reported. In the event that a damaged package is discovered while still in the UPS system, we will notify the shipper of record and provide details. Once damage has been reported, you can check the status of the claim online, anytime. Note: Damage can be reported online only for packages that have an origination and destination within the United States. To report damage of international packages, contact UPS. Report a Damaged Package Check Claim Status Contact UPS 2. UPS Inspects Package if Required UPS will inspect the damaged package to determine the cause of damage and verify proper packing materials were used (in accordance with the shipping terms). UPS may inspect the package at the shipper's or receiver's site, or may collect the package for inspection at a UPS facility. Once the UPS investigation is complete, a notification letter will be emailed, faxed or mailed to the shipper. UPS will not send inspection information to the receiver of the package. 3. Claim Authorized If the claim is issued, a Damage/Loss Notification claim letter will be emailed, faxed or mailed to the shipper of record; UPS will not send the claim letter to a receiver If the claim is not approved, UPS will notify the shipper; the shipper can contact UPS with any questions or concerns 4. UPS Reviews Documents It is essential that the shipper supplies UPS with documentation that supports the actual repair or replacement cost of the merchandise, up to the declared value, as requested in the Damage/Loss Notification claim letter. This documentation can be provided either when the damage is first reported, or after the Damage/Loss notification is issued. Supporting documentation can include original invoices, purchase orders, or other information required by UPS. UPS will: Determine the value declared, if any, for the contents of the package Verify that the product falls within the guidelines of the UPS terms or contract with the shipper A UPS mailing address and fax number will be provided in the Damage/Loss Notification claim letter. In addition, instructions on how to submit supporting documentation online will be provided. 5. Claim Paid Once the claim has been approved and UPS receives the supporting documentation identified in the claim letter, payment will be processed. The claim payment may differ from the original amount requested depending on the documentation provided. Explanation of the difference in payment amount, if any, will be printed on the check stub. Typically, claim checks are mailed to the shipper's billing address on file three to five business days after UPS receives the required documentation. In the event the claim is not approved for payment, UPS will contact the shipper.

Japanese Style Candle Lantern ( Claro Walnut)

Derek Horizumi

Long-time member

Fast shipper

Great service

Maker Policies

Discover true craftsmanship each week