Question 1

Shipping Policy

Accepted Answer

Shipping costs to be calculated depending on distance & item(s). We work with Uni-Shippers to provide quotes for curb side deliveries & Plycon for white glove deliveries. Local delivery available within 30 miles of Los Angeles. Price depends on item, distance & service(if piece requires installation).

Question 2

Installation Policy

Accepted Answer

None

Question 3

Maker Policy

Accepted Answer

Custom orders are Final Sale, with no refund. Because each item is one of a kind, we work closely with the client providing sketches, and even templates if desired, prior to beginning the job to ensure that everything is as the client envisions the piece to be. All of our frames & work are warrantied, anywhere from 15 years to lifetime, depending on the type of construction (Premium, Standard or Basic).

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Maker Policies