Question 1

Shipping Policy

Accepted Answer

We ship within the United States. USPS (unless otherwise noted). Shipping costs include packaging, tracking information, and insurance. If a shipment arrives damaged, please take pictures of the purchased item(s) as well as the packaging immediately. This is required by USPS. Priority or Express shipping is available at additional cost. Please contact us before purchasing if you require rush shipping on your order.

Question 2

Maker Policy

Accepted Answer

We cannot offer refunds on custom made pieces. However, we want our customers to be happy. Please contact us if there are any issues with your purchased item(s). Shipping charges are not refundable.

Request your Black Dog & Cat Mailbox

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