Question 1

Shipping Policy

Accepted Answer

I ship in the United States. I ship by USPS but, if you have a preference for a different carrier let me know and we will recalculate shipping charges. I will email you when your piece is shipped and let you know the tracking number so that you too can track the progress of your package.

Question 2

Maker Policy

Accepted Answer

I put a lot of effort into making a project. If you buy something and are unsatisfied with the result, I will work with you to adjust the design. Custom work is non-refundable and once in-progress, custom projects cannot be cancelled. I will refund if canceled before proof is approved. For stock items purchased directly from my listing, I offer returns within 30 days of delivery. Shipping for returns is at the customer's expense. Returned items must be in the same condition when we receive them as when we shipped them. Any item damaged in return shipping is the customers responsibility and refunds will not be given for damaged items. If your shipping provider damaged it you will have to file a claim with them and we will provide you with pictures so you can make the claim. Please pack carefully so we can give you a quick refund. If you need an item by a specific date or for a specific event, please let me know in advance of accepting a proposal. There will be additional fee for rush orders. . By purchasing from me you are agreeing to any and all policies specified here.

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