I ship worldwide and all orders go out as First Class Mail unless you request otherwise.

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I want you to love what you buy so if you're unhappy with a purchase, an exchanges may be possible. Personalized or custom made items are not refundable, but I'd be happy to work with you until you're satisfied with your purchase. Please e-mail me, donna@donnaodesigns.com, to let me know that you are returning the item. It must be returned within 1 week in original, unused condition in the original packaging.