Question 1

Shipping Policy

Accepted Answer

Shipping via UPS/USPS/FedEx standard shipping to continental US only. Please supply physical address, no Post Office Box addresses accepted.

Question 2

Installation Policy

Accepted Answer

None

Question 3

Maker Policy

Accepted Answer

I try to exceed expectations. Given that, should cancellation be necessary the deposit is forfeit. No returns are accepted on custom work. A 50% deposit is requested before any work begins, including renderings, layouts, purchase of specialty glass, etc., and this deposit is nonrefundable. Final payment is expected within 3 days of completion of custom pieces unless prior arrangements are made. Items left unpaid after 3 days are considered forfeit and disposed at will. These pieces are, after all, glass. Should a piece arrive damaged the customer is asked to provide all assistance necessary to complete a claim with the carrier, and return the original. A repaired or replacement piece (if possible) will be provided with utmost haste. If a custom centerpiece is included in the original the customer is responsible for returning said piece to maker. Return shipping is the responsibility of the buyer.

Request your Stained Glass Transom Window, Vintage Window Transom W/ Antique Wexford Plate

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Maker Policies