Question 1

Shipping Policy

Accepted Answer

All shipping fees will be calculated based on the distance, size and weight . SALES TAX INFORMATION: will be listed seperately.

Question 2

Installation Policy

Accepted Answer

Pre-framed window panels will have hooks and chain - ready for display. Included in the packaging will be plans for hanging the piece. Un-framed pieces for doors or windows must be installed by the customer (a local glazier can be used).

Question 3

Maker Policy

Accepted Answer

No refunds on any completed custom order. We package each item with the utmost care. Every package is tracked and insured. Please unpack carefully. Note: large windows can be very heavy! Any damage claim for glass  must be made within 2 days of receiving the item. Photos of the package and item must be sent within 2 days. If there is a problem with your item contact me immediately upon receipt of the package. If the item becomes damaged (accidentally dropped) or jewelry becomes broken a repair may be possible for an additional fee. Return shipping will not be refunded.

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