Question 1

Shipping Policy

Accepted Answer

All shipping fees will be calculated based on the distance, size and weight . SALES TAX INFORMATION: When a customer accepts a proposal and reaches a checkout screen for the first time, they'll be clearly shown how any applicable sales tax is factored into the total price, separated out from the proposal amount that you quoted them. Additionally, they'll be shown how sales tax will impact their project payments. Because we can't collect sales tax until the sale is finalized, all applicable sales tax will be added onto the final payment.

Question 2

Installation Policy

Accepted Answer

Pre-framed window panels will have hooks and chain - ready for display. Included in the packaging will be plans for hanging the piece. Un-framed pieces for doors or windows must be installed by the customer (a local glazier can be used).

Question 3

Maker Policy

Accepted Answer

No refunds on any completed custom order. We package each item with the utmost care. Every package is tracked and insured. Please unpack carefully. Note: large windows can be very heavy! Any damage claim for glass or jewelry must be made within 2 days of receiving the item. Photos of the package and item must be sent within 2 days. If there is a problem with your item contact me immediately upon receipt of the package. If the item becomes damaged (accidentally dropped) or jewelry becomes broken a repair may be possible for an additional fee. Return shipping will not be refunded.

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