Question 1

Shipping Policy

Accepted Answer

All Shipping is by USPS Priority Mail: 1-3 Days Domestic, 6-10 Days International; Tracking and Delivery Confirmation is included (see Your Purchases for tracking information once your package has shipped.) USPS Priority Mail Express Available for an additional Charge. Customs Note: Some International Countries will charge an Import Fee upon delivery. (Currently charging, but not limited to: United Kingdom, Canada.) Buyers are responsible for paying the additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. (Most sellers on Etsy are unable to predict which of these fees, if any, will be applied, and Etsy does not expect sellers to calculate or collect these fees or taxes.)

Question 2

Maker Policy

Accepted Answer

We want you to be happy with your purchase, so if you open your goods and find they are not quite right for you, just contact us with your order number within 30 days. Please make sure your returned goods are in new, unused condition. Once your goods are returned to us we will quality check them and issue a full refund for the purchase price. \*\* Custom orders are non-refundable once details are agreed upon and payment has been received. FAQs: HOW DO I SELECT UPGRADES?: To add any of the Available Upgrade Options, simply click on "Request A Custom Order" and let us know what you are looking for. Someone will get back to you within 24 hours. You may also email sales [!at] project-transaction.com with any questions or requests. WHICH END STYLE DO I NEED?: We prefer the trigger snaps for their nice, solid weight and extra style. The Y-style trigger snaps (lobster claws) work best on pants that have well spaced front belt loops and a single back center belt loop. For two center belt loops that are very close together, just email to add-on "dual back hardware" and we'll include a small back yoke with 2 smaller trigger snaps. OR, add-on X-back straps for connecting to wider spaced back belt loops. For the widest variety of use, we recommend selecting standard suspender clips. These simply clip onto any waist band, but give the suspenders a much lighter feel overall. For dress pants with buttons, select buttonhole ends. WHEN WILL MY ORDER SHIP?: Average turnaround time is 1-2 weeks. We do have some items ready to ship, so if you need it faster just let us know. If we don't have it in stock we'll try our best to meet your deadline. A small rush fee may apply. Contact sales [!at] project-transaction.com with any questions. WHAT IF IT DOESN'T FIT?: We would never expect you to keep something that doesn’t fit. If you need to exchange your purchase for a different size, just contact us. We can also make small adjustments if you are just looking for a better fit. The first adjustment is free, and we’ll pay to ship the product back to you. Most items ship back out in 1-3 business days. WEDDING INFO: Wedding party orders are welcome. Give your big day some extra style with small batch made leather suspenders. We’ll work with you to make sure they are perfect. Made to order, please allow at least 3 weeks for delivery (some rush orders can be accommodated.) A 20% discount applies to orders of 4 or more pairs. Contact jacob [!at] project-transaction.com with any questions or to get started on your order. WHOLESALE INFO: Interested in carrying Project TransAction? We'd love to hear from you. Email sales [!at] project-transaction.com for more information. CUSTOM ORDER POLICY: Have an idea for the perfect gift? Need something special made just for you? You’ve come to the right place. We welcome and encourage custom orders and will work with you to make them perfect. Branding, screen printing, and design services available. Custom orders are non refundable once details are agreed upon and payment has been received. $150 Minimum. GUARANTEE/ WARRANTY: Our products are made to last. Each pair of suspenders is carefully inspected before it leaves our shop. In the unlikely event that an items arrives with a manufacturing defect, just contact us and it will be fixed or replaced right away. If any unintended manufacturing defects show up within 1 year, let us know and we’ll fix it for free. If you end up needing small repairs or adjustments down the road contact us for an estimate. Some adjustments and repairs are always free. [The guarantee above applies to items using the same high quality materials that we use on our own products. This includes but is not limited to true roller buckles, solid welded o-rings, solid brass rivets, finished and sealed edges, heavy duty polyester stitching, and high quality 5/6 oz. top grain American oil tanned leather. Substitute materials may not be covered by our standard warranty.] DISCLAIMER: Our products are made using only the finest leather and top quality hardware. Leather is a natural material and the color and thickness of each hide is unique. We do our best to avoid scars, cattle brands, insect bites, small holes or tears, and grain damage but some minor naturally occurring blemishes or color fades are possible and not to be deemed as defects. We will do our best to make sure each pair of suspenders in your order is cut from cut from hides that match as closely as possible; please allow for slight variations. While we do our best to accurately display the true color of our products, the actual colors you see on your monitor may vary slightly. We reserve the right to change details on products or photos of products without prior notice. Pricing is on a per order basis. Project TransAction maintains the right to adjust pricing and collect fees for additional requested work once agreement has been reached. PRIVACY POLICY: We will never share or sell your private information. We use information that you have provided in order to fulfill your order. COPYRIGHT: All rights of trademarks, designs, texts and all other products are under our sole copyright. This website is protected by copyright. Modifications, reproductions or any imitation or copy is forbidden. All of the content featured or displayed on the site, including, but not limited to, text, graphics, photographs, images, moving images, sound, illustrations and software ("Content"), is owned by Project TransAction. All elements of the site including, but not limited to, the general content, are protected by copyright, moral rights and other laws relating to intellectual property rights. (1) You are free to transmit our photos non-commercially under the following conditions: You must attribute the work to Project TransAction. - You may not use the work for commercial purposes - No derivative works - you may not alter, transform or build upon this work.

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