Question 1

Shipping Policy

Accepted Answer

I ship domestically and internationally, using the most economical and trusted means, be it USPS, UPS, or FedEx. Commissioned works are insured and tracked. Shipping is extra and is based on weight and destination. Some countries do not ensure tracking services to the final destination address, -- or shipping may be quite an exorbitant venture. Please inquire if you are interested in pursuing having a custom work sent to a country outside of the US so I may ascertain best methods of delivery.

Question 2

Installation Policy

Accepted Answer

None

Question 3

Maker Policy

Accepted Answer

Custom work is non-refundable and once in-progress, custom projects cannot be cancelled. For stock items purchased directly from my portfolio, I offer returns within 14 days of delivery. Shipping for returns is at the customer's expense. If you need an item by a specific date or for a specific event, please let me know in advance of accepting a proposal. REFUNDS and EXCHANGES Returns are accepted if you are not satisfied with your artwork. Every effort shall be made in the making process to affirm that the artwork/project is being created according to your specifications. This includes photos sent of work in progress with the option to comment or make revisions to the work in progress. More than 2 revisions will incur an additional charge to the original price quoted, and shall be noted as such (with the additional dollar amount given in writing, and agreement to the new terms in place) before they are put into effect by the artist. Please contact me within three business days of receipt of this order for a return request before shipping it back to me. The art/product must be returned in its original condition, in its original packing within three days of its delivery. All shipping charges are the buyer’s responsibility BOTH WAYS. In other words, both the shipping charges of sending the artwork and the shipping charges of return of the artwork will be made by the buyer. After my receipt of the artwork, refund for the full value of the item will be provided given that the returned item is not damaged or used. Return shipments of paintings and canvas or paper reproductions MUST BE INSURED and made via FedEx or USPS. A tracking number with signature required is a must if shipment occurs through the US Postal Service. Smaller items may be shipped via USPS -- insurance is not necessary, but a tracking number is still required Please do not accept the package if it is damaged, please file a claim and return it to me.

Request your Spot, Self-Actualized (Dog Portrait) Mixed Media By Dru Marie Robert (8

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Maker Policies