Solid Wood Entertainment Stand

This was my first time ever having anything done on Custom Made before. I found the process a bit confusing, since I was trying to make a true custom made order where you submitted the custom order to the Maker instead of picking from one of the pre-selected trash cans in the drop down menu. I had no clue what to put down for dimensions or materials, just knew I wanted 50 gallons. I had left these items blank and even emailed with the Custom Made representatives who assured me that the Designer would be asking me many questions to guarantee my custom order was made to my specifications and enjoyment.

However, I only heard from this Maker for the proposal. She did give me pictures and names of the different colors of wood for me to select from, but she never went over size and dimension. It was made and shipped and I never heard from Maker again, I just received notification from her that my item had shipped. As soon as I received it by UPS the next day, I knew it was wrong, but it was a gift for my husband and had to leave it in the box for him to open first, so I just threw some wrapping paper around the box. He opened it that evening and he too knew after opening it, that it was not what we had envisioned. It was way taller than our cabinets, and our youngest daughter wasn't able to open the lid up to throw trash in because the can was as tall as her. We had envisioned the 50 gallon to be the same height of the standard, but be more rectangular, has we had one like this in the past that was given to us and lasted 10 years.

I noticed on the packing slip that if you were completely satisfied then to notify the maker, so I did message Heather and let her know. She was great in working with us to replace the 50 gallon for a 30 gallon since it is shorter and won't tower over my cabinets and my youngest daughter can actually open the lid. We don't live far from Heather and do business in her area. We hand delivered the trash can back to her and are awaiting our new one to be completed. Even though we would have liked to have had a trash can shaped like the one we envisioned, we are thankful Heather worked with us and is making us a new one. I just think there should be a little more communication with people who select "contact maker for custom product" because people like me think they are submitting a true custom product down to length x width x height in addition to what's put on it and type of wood, especially when the custom order form has the blanks for you to input your own dimensions and your own materials.

If I could have had better communication and more of actually custom designing my trash can, my review would have been much higher.

I was extremely pleased with the quality & speed with this project. It was the first time I have used Custom Made and I was surprised at how quickly I received messages to make my project. Payment was simple, and Heather had my project made and shipped just as promised. When I inquired about the type of light bulbs used on the project, she provided the upgraded bulbs at the quoted price, even though the price she gave originally did not account for the upgraded lights.

THH Creations was wonderful to work with. We were kept informed every step of the way with great communication and pictures. The barstools turned out even better than I had hoped for. These were delivered directly to the spot where I am currently using them by the makers. I will definitely contact THH for my next handcrafted wood project!!!

Very quick turnaround time but the plaque was not really what I was expecting I could have bought the letters and glued them on a piece of wood with stain it was nice but not really what I was hoping for sorry to say. Not worth the $ 55.00 dollar charge.

TO EXPLAIN THE 2-STAR TIMELINESS:
The project ended up being delayed a while as I had placed the order around the holidays and they were overbooked. I don't blame them for this, that time of the year is always rough for these sorts of things, and it's impossible to predict the future. But, I still must acknowledge that it was technically late. It doesn't matter all that much, as…

The end result is perfect, exactly what I wanted! The price was very fair too, it ended up being considerably less than similar items I had seen elsewhere. Wonderful job and clever design!