Question 1

Shipping Policy

Accepted Answer

We ship via USPS, UPS ground and FedEx Home Delivery. The shipping cost of your order includes the materials and labor (boxes, bubble wrap, handling) to prepare the unit to ship. Please do not be alarmed if the shipping label appears less than what you paid. We have built into it the handling of your order which is not reflected on the shipping label. Thanks for understanding. FYI / A tracking number will be sent to you when your unit is ready to ship. It can take 24-48 hours for it to post in the shippers system. Please convo about custom order shipping prior to purchase. It will be based on the lead times of the shop. Generally 4-6 weeks. Please read each item description carefully. If you need something shipped sooner or via a faster method (Next Day Air), please convo with me regarding your requirements prior to purchasing. For shipping outside the US, please convo with me for a shipping quote. Many of our items are large and heavy, so shipping will vary based on location! Any customs fees/duties are the responsibility of the buyer. Your package will be shipped to the address on your receipt unless otherwise noted.

Question 2

Maker Policy

Accepted Answer

All of my items are 100% satisfaction guaranteed. If for any reason you are not completely satisfied with your order upon receiving it, we will gladly refund the purchase price only, not the shipping. The buyer is responsible for return shipping unless the item is damaged. (must contact me within 7 days from receipt for refund). Refunds are issued after we receive and inspect the item.

Request your Wine Barrel Stave Pot Rack With Original Steel Bands

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Maker Policies