Question 1

Shipping Policy

Accepted Answer

WE PROVIDE FREE SHIPPING ON ALL ORDERS

All orders are processed within 1 business day (excluding weekends and holidays). You will receive a notification when your order has shipped.

In most cases, your order will be delivered within the estimated time of delivery. However, the actual delivery date may be affected by flight arrangements, weather conditions, and other external factors. Please refer to the tracking information for the most up to date delivery date.

DOMESTIC SHIPPING METHOD AND DELIVERY ESTIMATE

Shipping method: USPS Priority Mail 
Estimated delivery time: 1 to 5 business days

SHIPPING ADDRESS

Please make sure that you have provided the correct and current address for shipping and delivery. You may use P.O. boxes as your shipping address.
HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 8 days of receiving your shipping confirmation email, please contact us at refinedinspirations@gmail.com with your name and order number, and we will look into it for you.

Question 2

Maker Policy

Accepted Answer

We aim to produce high quality and lasting signs. If for some reason you are unhappy, please email us as soon as possible at refinedinspirations@gmail.com and we will do all we can to make sure that you are 100% satisfied with your purchase.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at refinedinspirations@gmail.com. Please note that returns will need to be sent to the following address: Refined Inspirations, Inc., 9674 Ostrowski Way, Brainerd, MN 56401.

You are responsible for shipping charges associated with returning a non-damaged item.

You can always contact us for any return questions at refinedinspirations@gmail.com.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS/NON-RETURNABLE ITEMS

Certain types of items cannot be returned, like custom products (such as custom orders, house numbers, or personalized signs). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at refinedinspirations@gmail.com.

Personalized Metal Family Name and Address Sign with Moose and Pine Trees

Refined Inspirations, Inc.

Long-time member

Fast shipper

Great service

Maker Policies

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