Question 1

Shipping Policy

Accepted Answer

Let me know where you are located so I can give you a quick shipping estimate. Please allow 7 - 10 business days for small items to be completed. Larger and/or more detailed products may take longer to complete. You need it faster, contact me and we'll work it out! If you want your item faster or to add insurance, contact me for a price and arrangement, prior to purchase. \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* TIMELINE: Your order will be shipped between 1 - 2 weeks of being placed. Depending on the complexity of the product/order. I'll contact you via your email right away if there will be an additional delay processing your order. ALASKA & HAWAII: If you are in Alaska or Hawaii and would like to place an order, please contact me for a Fedex shipping quote (for additional shipping fees). INTERNATIONAL: I do ship to CANADA! Please contact me, give me your zip code, plus city name and I will provide you with the shipping cost.

Question 2

Maker Policy

Accepted Answer

If you want to arrange a full return, you must contact me within 2 days after receiving the item, and pay the return shipping. The item returned must be in the same condition received. Please contact me if there is anything you feel is not up to your expectations and I will arrange it so you are totally satisfied. Shipping is not refundable. Custom and personalized items are not not returnable or refundable. Items on sale cannot be replaced or exchanged. \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* DAMAGE: Please notify me of any damage within 2 days of receipt. I will ask you to photograph the damage; shipping companies often request a photo during the claims process. Modern Vintage Art is not responsible for items damaged during shipping, such as: wood warping, bending, twisting, dents, chips, etc. Please buy insurance to cover any damage. Each situation is unique - together we'll decide on the best course of action for you, regarding fixing, replacement, or refund. TIMING: Returns and damaged goods must be received within 5 days of your receipt. Because many of my products are originals and are not kept in inventory, returns after 5 days cannot be accommodated. CUSTOM ORDERS: Custom orders, by their nature, are not returnable. ALL custom orders are FINAL. I will work with you beforehand in detail to make sure you are happy with what I am creating for you before it's created. I reserve the right to sell (and display product photos), ANY custom product (artwork and stencil designs) that I design and make, to other customers at any time.

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