Walker Art Center

TD

Tania Dibbs

For Large Tufted Round Ottoman

2.7

Oct 25, 2021

The product is nice, although one of the tuft points has many more wrinkles than the others and so looks flawed. I would not work with Custom Made again. They incorrectly assigned me a much higher tax rate than my unincorporated zoning requires and were quite rude and condescending about it, sticking to their guns when I pointed it out, as if I don't know my own tax rate at my own house. I eventually asked my maker for help with this but got none from her end - I thought she might have more pull with her representing company. When they finally found they were actually in error they became polite, but also charged me sales tax on a very high shipping bill of $835. I ship large objects for my business as well so I am familiar with the options. I thought the packaging was inefficient, and the charges for that were passed on to me. The crate was overkill, made with about 70 linear feet of 2 x 4's but open on the sides so the bags and bags of included soft foam just pooled to the bottom, protecting nothing but making enough packaging for me to have to make a dump run to dispose of it all. There were yards of loose cloth bunched on one side of the crate as well.. not doing much in the way of protecting the furniture being shipped but a good way to clean out your studio. I don't regret the purchase but did not find the process that pleasant and feel like I overspent for the service and product I received.

Jeff made us the most amazing custom sofa -- hard to tell what we like more -- the awesome looks or how incredibly well it is made. We could not be happier with our experience. He and his team were terrific to work with, and honored their timelines. This is simply an amazing piece for the money. Thank you!

This was the easiest thing I have ever done. The communication was great and the finished product better than I ever imagined. The shipping time was perfect. I would definitely work with Jeff again. Thank-you

We could not be happier with our ottoman. Jeff was so easy to work with, and his professionalism was very obvious. He answered all our questions in a timely manner. Jeff suggested a welting be added to the ottoman, and it was just what was needed. The finished product is beautiful. We even received it earlier than expected. We highly recommend them!!.

JP

Joanie Pappa

For Large Tufted Round Ottoman

5.0

Nov 28, 2017

Wonderful working with this designer - great communication - excellent service and awesome results. Would definitely use again - as well as recommend!

I had a custom made banquette made by Jeff Day and I am very happy with it. I had my fabric shipped directly to him and he made it to my exact measurements. It saves a lot of room in my dining room because it has a straight back that rests against the wall. The workmanship on it is perfect! The correspondence throughout the project was always answered in a timely manner. Thank you, Jeff Day!

I love my ottoman. Jeff was great to work with. Communication was timely and professional; and delivery was on time - and the product is fantastic. Great Job Jeff - thank you!

G

Gary

For Retro Sofa

5.0

Nov 29, 2013

Jeff was delightful to deal with. He kept in touch regarding progress and questions. The item arrived when promised. It looks beautiful and is very comfortable. I only wish I needed more sofas!!