Question 1

Shipping Policy

Accepted Answer

Area served: Worldwide, focused on the US market

Shipping Methods: Glass is both heavy and fragile, and I want to make sure that your purchase arrives to you in good condition. My shipping charges take into account the cost of the shipping materials and other expenses incurred in preparing your art glass item for delivery. In some cases my costs are more than the actual charge to you. I do not make any profit on this and have worked to find a balance on a fair cost to my customer. All items are shipped through USPS Priority Mail or your choice of other carrier at your expense.

With the exception of installation orders, I will send your purchase within the time frame negotiated during the ordering process. For installation pieces, such as light sconces and door inserts, we will come and install the the art if you are local, or provide you with detailed installation instructions if not.

If you wish me to ship a gift to an alternate address be sure to note that in your order. Packages will be insured for the amount of the purchase price in case of breakage during transit. Shipping normally takes 2-5 business days, depending on your distance from Arizona. However, extreme weather, postal office closures or interruptions to service might cause a delay which is out of my control. Please contact me at MakerMarketplace.com for a quote to ship international orders.

Question 2

Installation Policy

Accepted Answer

Prices to install any Maker Marketplace orders which require a home or business installation will be negotiated during the ordering process.

Question 3

Maker Policy

Accepted Answer

While we pack the glass art carefully to ensure safe arrival, we are not in control of how the shippers handle the boxes in transit. If there is visible damage to the package, contact the shipper for their damaged goods policy. If there is no visible damage to the package, but it arrives damaged, send pictures of the box and contents to Info@AMusinGlass.com along with any details you can provide and we will work out a replacement or refund directly with you. We want you to be 100% satisfied. Even if you approved the item before shipping and then decide that you don't like the item when it arrives, contact us and we will discuss the details of the return of the item at your expense, as well as a refund of the purchase price. If we need to cancel an order for any reason, we will refund all money you have paid. If you decide to cancel an order after we have begun production of your custom item, we will refund half of the cost of the item so that we can replace the materials already used to create your custom order.

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