Question 1

Shipping Policy

Accepted Answer

Area served: USA, United Kingdom, Canada, Japan and Australia (so far) Shipping Methods: All products are hand-made, packed, and shipped with the utmost attention to detail by the artist. Shipping rates vary greatly and will be discussed before payment.

Question 2

Installation Policy

Accepted Answer

Any construction or installation can be achieved through explicit instruction.

Question 3

Maker Policy

Accepted Answer

Each custom project starts with a conversation. The next step is either design or deposit, and once a deposit has been made it is non-refundable, unless the project is cancelled by the craftsman (this has never happened). The custom work I create generally cannot be resold or marketed to another audience, so in the unlikely event that the final product doesn't meet the standards of the client, a full refund will not be issued. Expectations should be formed around the previous work created by Ben, in the same style or media.

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