Question 1

Shipping Policy

Accepted Answer

Area served: USA Shipping Methods: USPS, UPS, FEDEX, Various freight carriers Freighted stuff usually arrives to local logistics facility (10min-hour drive usually). From here it is the customer's responsibility to pick up the piece. I build my crates massive and strong to avoid the avoidable. For an additional charge of the plane ticket, truck rental, help ($350-$500) I fly out to the customer, pick up the piece from the terminal, deliver, setup and instruct in usage. All pool tables are shipped in this manner unless customer is versed in "from the ground up assembly"...

Question 2

Maker Policy

Accepted Answer

You can cancel up until the moment I have stuck my saw into the lumber. I for the most part will make it clear in a mail that "I am getting stuff tomorrow and hacking at it" That should give it away. Return? You can return any time, but getting the money back is a different story. If the piece is a small item than that's fine, I can absorb a few days of labor until I sell, but a 16' shuffleboard with your family crest in the middle poured in with 4 gallons of epoxy purchased on an impulse... Wanting money back for that and absorbing shipping costs too on my end might mean no bacon on the table for me. (bacon=shop rent) Be responsible, some of the stuff I sell is not cheap and I do not mass produce them.

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Maker Policies