Question 1

Shipping Policy

Accepted Answer

DOMESTIC CUSTOMER SHIPPING: Items ship via USPS or UPS with a tracking number to U.S. and APO addresses. Shipping time varies by location. Most items arrive in 2-5 business days once shipped. If you would like an upgraded shipping priority, please contact us prior to purchase. Please keep in mind that even though we do our best to ship promptly and pack items carefully, the items become the responsibility of the US Post Office or FedEx once we drop them off. Transit times and damage after the items have left our studio is the responsibility of the shipping company, we will file a claim for damages so keeping the damaged packaging and taking photos of the box and sign is important.

Question 2

Maker Policy

Accepted Answer

Our products are all handmade by us, one at a time and every piece is unique and made to order. Here is our basic criteria for granting a refund or exchange: We will refund or exchange an item if: - the item arrived broken or damaged beyond simple repair - the item is lost in transit or never arrived - the item arrived in the wrong color, size, etc. We do not refund Custom Orders because they are not resalable. A Custom Order is an item that has unique features that only you requested. It is the buyers responsibility to fully check the proof for any errors (spelling, date). We are unable to accept responsibility for any errors after a proof has been approved for production. We realize that every situation is unique. Please contact us and we'll see if we can help you out. Buyer must contact us within 7 days of delivery regarding an issue with the sign. There is no delivery guarantee for purchases needed prior to the estimated delivery date. Please contact us regarding a rush order for items needed before the 3-5 week lead time.

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