Question 1

Shipping Policy

Accepted Answer

We ship (primarily via white glove service) throughout the Contiguous United States.

Question 2

Maker Policy

Accepted Answer

We understand that buying made-to-order, handcrafted, and custom furniture is a big decision and we work with every customer to set clear expectations of quality, wood character, color, and delivery timing prior to processing your order. The majority of our furniture is custom made specific to your order. Due to the nature of our made-to-order model, all sales are considered final upon receipt of payment. 72 Hour Change Period Once your payment has been placed you may cancel or adjust the original order within 72 hours without incurring additional charges. Issuance of a refund or exchange following the 72 hour grace period is at the sole discretion of Carolina Farmstead. Wood Characteristics, Quality, Age, and Color Our furniture is non-returnable due to wood movement, knots, nail holes, color matching, open cracks, and other natural features of solid wood construction.

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