Question 1

Shipping Policy

Accepted Answer

I ship via USPS flat rate priority mail to ensure that my customers receive their items quickly. I ship throughout the USA and am willing to discuss shipping to other locations as well.

Question 2

Installation Policy

Accepted Answer

None

Question 3

Maker Policy

Accepted Answer

Refunds and Returns: A refund will be offered if the project does not meet the specified agreement. The project must be returned. A refund will not be offered if the project does meet the agreement or if the customer decides to keep the project. Customers can receive refunds for yarn that was not required for the project. Cancellation: If the customer decides to cancel, any yarn that has been used cannot be returned. Unused yarn will be returned, and a refund will be given to the customer for unused yarn and labor costs. Completed projects that have not been shipped can receive a refund of labor costs, which can be 50-60% of the paid price.

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