Question 1

Shipping Policy

Accepted Answer

SHIPPING CHARGES ARE NOT REFUNDABLE UNDER ANY CIRCUMSTANCES. Most items purchased from Euphoric Acrylic Furniture & Designs will be shipped within 4-6 weeks of receiving full payment. In stock items ship sooner. Be advised that custom made units sometimes experience shipping delays. Shipping charges are not collected upfront, but will become due and payable once your order is ready to ship. You will be contacted prior to shipment with these charges, and payment is expected prior to shipping out your order. If your custom piece requires freight shipping, a crating fee can will be assessed with larger items in addition to any shipping charges, and must be paid before your order will ship. Freight shipping charges shall be paid directly to our freight shipper. You will be provided with the amount, quote number and contact information once your order is ready to ship. It is the customer’s sole responsibility to pay the freight shipper and arrange pick up of their order at our location. PLEASE FULLY INSPECT ALL UNIT PRIOR TO SIGNING FOR THEM!! A claim is difficult to process once it has been signed for as acceptable. Therefore we advise all customers to inspect their unit before signing for it as received in acceptable condition. EUPHORIC ACRYLICS CANNOT GUARANTEE ANY CLAIMS ONCE THEY HAVE BEEN ACCEPTED FOR AS RECEIVED IN ACCEPTABLE CONDITION!! NO ORDERS WILL BE SHIPPED WITHOUT PAYMENT IN FULL OF THE SHIPPING CHARGES.

Question 2

Installation Policy

Accepted Answer

None

Question 3

Maker Policy

Accepted Answer

\~\~Thank you for considering your purchase of a made-to-order, custom acrylic piece. Euphoric Acrylic Furniture & Designs LLC is a family owned and operated small business that hand crafts acrylic/lucite products available in custom sizing. Since the nature of acrylic/lucite is delicate and often difficult to work with, and standards of what is expected from a acrylic/lucite product vary greatly, it is necessary to outline our companies’ policies regarding payment and returns. You have come to us to produce a product to your size specifications and to our standards. As such, the following terms and conditions of purchase apply. Please familiarize yourself with these terms prior to purchase as they are binding. Disclaimer: While we pride ourselves in providing high quality merchandise, in most cases - OUR PRODUCTS ARE NOT WITHOUT FLAW. Air pockets/streams may be visible. This does not take away from the structurally soundness of the product. Simply said: we produce a very nice Toyota, Ford or even Lexus however we do not produce Mercedes/Benz or BMW quality product. We are a small company who hand fabricates all of its product. This allows us to provide you the customer with custom sizing, discounted pricing and a personally touch not always provided by large machine operated factories. It also comes with a disadvantage as we are not always able to produce the PERFECT PIECE. We ask that all of our clients allow for a +/- of 1 inch with all custom fabrications. Warranty policy: Euphoric Acrylic Furniture & Designs guarantees your piece to arrive unbroken and to the size specifications of your order (+/- 1 inch). Because each piece from Euphoric Acrylic Designs is uniquely made to order, we CANNOT accept returns unless the piece is broken or incorrectly manufactured. Once the customer receives the order it is that customers sole responsibility to care for the acrylic/lucite. If your piece arrives damaged, you must notify Euphoric Acrylic Furniture & Designs within 24 hours and provide pictures of the damage. Refund/replacement will not be made until a shipping claim is paid. If your piece is not made to your size specifications you must notify Euphoric Acrylic Furniture & Designs within 72 hours. After 72 hours Euphoric Acrylic Furniture & Designs will not be held responsible for errors in manufacturing.

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