Question 1

Shipping Policy

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We Ship all of our items via UPS , and Fedex. We Offer Fast and Secure Shipping

Question 2

Maker Policy

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The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site. Legal Notice All notices from Flag Display Cases, Burial Flag Frames, Flag Medal Displays, Veteran Flag Frames to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Flag Display Cases, Burial Flag Frames, Flag Medal Displays, Veteran Flag Frames shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at: 1488 Deer Park Ave Suite 372 North Babylon, NY 11703 Delivery shall be deemed to have been made by You to Flag Display Cases, Burial Flag Frames, Flag Medal Displays, Veteran Flag Frames five (5) days after the date sent. Copyright All content appearing on this Web site is the property of: Flag Display Cases, Burial Flag Frames, Flag Medal Displays, Veteran Flag Frames 1488 Deer Park Ave Suite 372 North Babylon, NY 11703 Copyright © 2014-2015 Flag Display Cases, Burial Flag Frames, Flag Medal Displays, Veteran Flag Frames. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2014-2015 Flag Display Cases, Burial Flag Frames, Flag Medal Displays, Veteran Flag Frames. All rights reserved. Use Of Site This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Flag Display Cases, Burial Flag Frames, Flag Medal Displays, Veteran Flag Frames and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Flag Display Cases, Burial Flag Frames, Flag Medal Displays, Veteran Flag Frames believes that customer conduct violates applicable law or is harmful to the interests of Flag Display Cases, Burial Flag Frames, Flag Medal Displays, Veteran Flag Frames and its subsidiaries. Privacy Policy Flag Display Cases, Burial Flag Frames, Flag Medal Displays, Veteran Flag Frames use of personal information that you may submit to Flag Display Cases, Burial Flag Frames, Flag Medal Displays, Veteran Flag Frames through this Web site is governed by the Flag Display Cases, Burial Flag Frames, Flag Medal Displays, Veteran Flag Frames Privacy Policy. Consumer Agreement Wholesale Orders: We can supply large quantities of top quality flags and support many retailers with wholesale product. Our support of our retailer customers is second to none. Please call or email us for wholesale pricing and terms. Our wholesale department can be reached by phone, Monday –Friday, from 8AM-5PM ET, at 631.254.8393, Wholesale accounts are provided to resellers of our merchandise, which must have a Tax ID and Retail (resale) license. Wholesale accounts ARE NOT intended for a one time large purchase. \*If you are planning to make a one time purchase of 40 or more of the EXACT same product (this means no variation in print, wood color ect.). We do offer additional discounts. Please email orders@flagsconnections.com for more information. A wholesale account is not needed to become a flags Consultant (the wonderful people that teach and promote our flags tredition nation wide). If you are interested in learning more about becoming a flags consultant please contact us at :631.254.8393 Wholesale accounts are created for companies big and small that are interested in making repeat larger purchases with the intent of reselling our products. If this is you than keep reading. A LITTLE INFO ABOUT OUR WHOLE SALE ACCOUNTS: Whole sellers are welcome to simply purchase and resell our prudacts to make a profit, In order to open a whole sale account you will need to have a valid tax ID number, and a legitimate business. There is also a $200 order min. for your fist order and $100.00 for each order thereafter. The first step to becoming a whole seller is to fill out the wholesale application form. Whole Sale discounts and ordering information will not be given until the application below has been received and reviewed by one of our staff members. We look forward to working with you! http://www.americanmadeflagcases.com/wholesale.html Sales Tax: We do not charge sales tax on any orders, except for shipments to the state of NY. Canceling/Changing Orders: Once your order is finalized through our online shopping cart or with our customer service department, it cannot be canceled or changed for any reason. Once a mail order is received and processed it cannot be canceled or changed for any reason. If a delivery attempt is made and a package is refused you will be charged a penalty that may include, but not limited to extra shipping charges. Shipping Rules: Proofread your order carefully. Shipping information cannot be changed once you submit your order. We process orders very quickly, and once an order begins the fulfillment process we're unable to modify it. We apologize for any inconvenience, and we hope that our faster processing times work to your advantage. If your address is invalid and any correction needs to be made by Flags connections or any of our carriers, you can be charged an additional fee of $10.00 per package for ground or economy service and $15.00 per package for any express shipping service. Purchase Orders: Flags Connections, accepts requests for purchase orders from corporations, government, schools and other institutions. Please mail your PO and accompanying credit references to the address above or fax to 631-254-9218 We request that Purchase Orders be signed and provide a contact name and phone number, ship to and bill to address, and detailed product information. All purchase orders have $100.00 minimum and do not qualify for free shipping. For rush orders, we recommend use of a Visa, Mastercard for immediate processing. PO processing takes 3 - 5 business days on average, with large value orders taking longer. Inaccuracy Disclaimer: From time to time there may be information on our web site or in our product fliers that contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Flags connections. reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). On occasion actual flag colors may differ slightly from those pictured on our site. These discrepancies are out of our control, and Online Stores, Inc. will not be held responsible. Shipping Times: All orders for in-stock merchandise, in which the customer has selected Ground, 3 Day, 2 Day, or Overnight shipping, are guaranteed to ship the same business day, if placed before 3:00PM ET. Orders for in stock merchandise, indicating these shipping methods, placed after 3:00 PM will ship by the end of the next business day. Orders, in which the customer has selected Economy shipping, will ship within 2-3 business days. Transit times vary, for economy shipments, from 4 business days to 10 business days, depending on the customer’s location and the shipping method. We ship to all US States, US Territories, and to Canada . Shipping & Delivery At this time, Flag Display Cases, Burial Flag Frames, Flag Medal Displays, Veteran Flag Frames ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Flag Display Cases, Burial Flag Frames, Flag Medal Displays, Veteran Flag Frames ships merchandise to Canada and Mexico, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. Sales Tax Flag Display Cases, Burial Flag Frames, Flag Medal Displays, Veteran Flag Frames charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped. Return Policy Refund & Return Policy WASHING OR DEFACING ANY ITEM PURCHASED FROM FLAGS CONNECTIONS, INC AUTOMATICALLY CONSTITUTES AS NON-REFUNDABLE NON-RETURNABLE. Please allow 7 to 10 business days for your return to be processed. To help us process your return in a timely fashion please include the packing slip or copy of invoice. If you do not have either please put a note inside with order number, name, address and telephone number. Thank you. We reserve the right to charge a 20% re-stocking fee on any large orders that are returned. A 20% fee will be charged on items returned without the original packaging. FLAGS: Return unused item(s) within 14 days of receipt for full refund LESS shipping/handling fees. State and International flags that you have paid extra to add a pole hem and/or fringe are NON-REFUNDABLE FLAG CASES: Return unused item(s) within 14 days of receipt for full refund LESS shipping/handling fees and 20% restock fee. If you have affixed the face plate and /or a medallion onto the case or the pedestal you CAN NOT RETURN the merchandise. FLAG BUNTING: Flag bunting is NON RETURNABLE, NON REFUNDABLE, AND NON EXCHANGEABLE. FLAGPOLES: Return unused item(s) within 14 days of receipt for full refund LESS shipping/handling fees. There is a $35 restock fee for all in ground flagpoles. There is no restock fee on indoor and wall mount residential flagpoles. Please contact us if you need to return a large one piece flagpole, as these ship directly to the flagpole factory. Customers will have to pay for the freight to return their commercial flag pole. There is also a 20% restock fee on commercial grade and a 20% restock fee on commercial one piece flag poles. Poles shipped via Freight must be inspected by the receiver before you sign the delivery acceptance form. Flags Connections, Inc. is not liable for damaged or missing items when shipped via freight if you sign for it accepting responsibility of delivery. However, if you notice something is missing or damaged upon receiving, before a signature is given you should refuse delivery and contact us immediately. DEFECTS: Defective items must be reported within 14 days of receipt. Flags Connections,Inc. will exchange the defective item(s) if reported within 14 days. Some items may have a natural flaw which is not considered a defect. Flags Connections, Inc. will not be liable for defective items NOT reported within the 14 day policy. CUSTOM ORDERS: Custom orders, such as flags, Flag Cases and lapel pins, are non-refundable/non-returnable. SPECIAL ORDERS: Special orders are non-refundable/non-returnable. This includes custom items, embroidered, headers, fly end corners, engraving plates, flags that you paid extra to add a pole hem and/or fringe to, and any international or state flags over 5ft x 8ft. Larger flags are not a stock item, they are made to order. Flags Connections, Inc. will not be liable or held responsible for misspelled orders placed online by the customer. Please proofread and look over your order before sending it through. STICK FLAGS: Military, Historical, State & International Stick flags are non-returnable/non-refundable. Stick Flags are not suitable for young children. We try our best to have all the stick flag staffs and tops look alike, however some substitutions may be made in the event we awaiting a shipment to arrive. We reserve the right to make these substitutions. SHIPPING/HANDLING FEES: Non-refundable. RE-STOCK FEE: none except for flag cases, were a $10 fee applies, and outdoor in ground flagpoles were a $15 fee applies. Commercial grade sectional poles have a 10% restock fee and Commercial 1 piece poles have a 15% Restock fee. Miscellaneous VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Flag Display Cases, Burial Flag Frames, Flag Medal Displays, Veteran Flag Frames and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited. GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Flag Display Cases, Burial Flag Frames, Flag Medal Displays, Veteran Flag Frames shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury. MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Flag Display Cases, Burial Flag Frames, Flag Medal Displays, Veteran Flag Frames with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Flag Display Cases, Burial Flag Frames, Flag Medal Displays, Veteran Flag Frames with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Flag Display Cases, Burial Flag Frames, Flag Medal Displays, Veteran Flag Frames. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.

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