Question 1

Shipping Policy

Accepted Answer

I ship in the USA only. Standard shipping under 25 lbs is USPS, over 25 lbs, I use FedEx. Shipping costs vary depending on insurance, weight and size of art piece along with dimensions and distance. While shipping insurance adds to the cost of shipping each piece, it also guarantees a refund by the carrier if the item arrives damaged. In the unlikely event of damaged goods, please take a picture of the exterior of the shipping carton, clearly showing the damage and send it to me. This will aid in filing a claim with the shipper.

Question 2

Installation Policy

Accepted Answer

None

Question 3

Maker Policy

Accepted Answer

I take the time to ensure you are pleased with the final piece. I work with each client via email with rough drafts before the final custom piece is completed so any changes can be made during the draft process. Due to the custom nature of each piece, refunds and cancellations are not accepted. Shipping insurance adds to the cost of shipping each piece, but is then guaranteed a refund by the carrier if the item arrives damaged. Cancellation: I will work with you every step of the way to ensure you are happy with the piece before the final is completed. Time is involved in the creation of sketches, research and preliminaries. Therefore, cancellations are accepted during the rough draft phase, but deposits are nonrefundable.

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