Question 1

Shipping Policy

Accepted Answer

Delivery services are available within the United States. All merchandise must be paid in full prior to delivery. It is the customer’s responsibility to inspect all items before signing the delivery acknowledgment form. Delivery fees are non-refundable. If your custom furniture arrives damaged or defective, contact 40 North Designs immediately. In order to resolve your issue, we may ask for photos to help us determine the best course of action (e.g., repair, replacement parts or exchange). All claims must be made within 7 days of receipt.

Question 2

Installation Policy

Accepted Answer

None

Question 3

Maker Policy

Accepted Answer

If you wish to change or cancel your Custom furniture order, please contact 40 North Designs within 3 days of your order date. After 3 days, your deposit for custom furniture, cannot be cancelled or returned.

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Maker Policies