Question 1

Shipping Policy

Accepted Answer

We produce locally your favorite Solid Furn furniture in Chicago, Illinois. Local pickup is free but we can also offer affordable delivery to all states except Alaska and Hawaii. Our standard “Delivery” is the ultimate guarantee that our furniture will be delivered to our trusted clients in 100% good state.

Question 2

Installation Policy

Accepted Answer

None

Question 3

Maker Policy

Accepted Answer

Our goal is to provide the highest quality custom built furniture made from new pinewood. However, we understand that sometimes there may be a problem. To make your shopping experience as trouble-free as possible we assist you as much as we can. If you have a problem with your furniture after it has acclimated to your home, please contact us. We will do our best to correct the issues you are having. Please keep in mind when you buy aged pinewood furniture that it is subject to expansion, warping, cracking, shrinkage and hairline fractures from the natural flux in temperature conditions. Not all repairs are covered by warranty; it is up to the discretion of Solid Furn and is specific to the situation. We are not responsible for the transporting of the item to and from Solid Furn or workshops for the repair or the shipping cost that may incur. Daily use, neglect, intentional and accidental damage are not covered by your warranty. Please also read our terms and conditions. Cancellation of Order A Buyer has one (1) business day to cancel the Order and receive a full refund without penalty. After this period, Solid Furn may, in its sole discretion, allow Buyer to cancel the order subject to a ten percent (10%) cancellation fee or refuse to cancel the order. Return Policy Items purchased online cannot be returned for full refund. Items may be altered to fit specifications within 15 days of delivery / pickup, with additional cost to purchaser as denoted by Solidfurn Carpenter.

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