Question 1

Shipping Policy

Accepted Answer

1\. We offer white glove shipping to the continental USA. Shipping to other areas of the world would be contingent on South of Urban being able to find an appropriate carrier. 2. Shipping quotes would be determined on a per project basis, and would be based on the size of the piece and its final destination. 3. Projects will be shipped once 100% of the balance has been paid and the shipping order has been processed by the selected shipping company. 4. Most projects should be delivered within four (4) weeks of work completion and after 100% of the remaining balance has been paid.

Question 2

Installation Policy

Accepted Answer

None

Question 3

Maker Policy

Accepted Answer

1\. All sales are final. There are no exchanges or returns. 2. Deposits on custom orders are non-refundable. 3. Customer accepts full responsibility for items upon delivery.

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