Question 1

Shipping Policy

Accepted Answer

We ship nationwide from our workshop in Gaylord, Minnesota (just southwest of the Minneapolis metro area). For custom mantels and small countertops, we can ship via UPS Gnd. For custom tables and large countertops, we ship via LTL truck freight. This is a very economical way to ship, but it will require people on the receiving end to take the table or countertop off the large semi-truck and bring it into your home. Alternatively, we can also arrange for local movers for an additional cost.

Question 2

Maker Policy

Accepted Answer

We hope you understand that the products offered through CustomMade.com often have days or weeks of labor specifically applied just for your special project. As such, the products offered here are non-returnable. It is your responsibility to fully inspect your order within 48 hours and notify Antique Woodworks within 5 business days of any manufacturing defects. If there are identifiable manufacturing defects (not taste variances), Antique Woodworks is happy to work in good faith with you to resolve any problems through repair, replacement, or refunds. Refusals: If a product is refused at time of delivery for any reason (including taste variance) and other than manufacturing defects, you are still responsible for 100% of the product cost and all related freight charges. Cancellations prior to Shipment: You may make a cancellation at no charge if it is within 7 days of placing a down payment. If an order is canceled after the 7-day grace period, the down payment will be forfeited. Damage during Shipping: Any damage in transit MUST be noted on the freight bill at the time of delivery. Please keep all packaging material and contact Antique Woodworks immediately.

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