Question 1

Shipping Policy

Accepted Answer

Your order will be sent out within the time frame listed for each item. All orders going through other Payment arrangements will be shipped to the address provided unless otherwise noted. I use USPS for all shipping. I make every attempt to ship at the least expensive option or priority mail. I do ship overseas, but locations dictate cost and very rarely this may require additional money before I can send. For this reason, I list the international fees as best guess estimates! Items in my store may be bundled for discount on shipping because often “if it fits, it ships”. Where larger items are purchased, shipping will be charged at the larger package rate. If a recycled box can be used on larger, lesser weight items, I will do so. Where recycled boxes are used, I will ensure they are clean and in excellent condition with product wrapped for maximum safety. Again, utmost care is taken to insure that all PricklyPaw products are wrapped carefully to protect during NORMAL shipment wear and tear. If you would like to add insurance please contact me to arrange. These will be additional charges added at your expense. PricklyPaw cannot be held responsible for lost or damage of items during shipment if they are not insured! If packages are not shipped through PRIORITY mail, often they are untraceable and delivery times not guaranteed. Usual shipping times are 3-5 business days in USA and 4-10 business days for the rest of the world (not including customs). ♥ INTERNATIONAL CUSTOMERS ARE WELCOME♥ Prices vary according to weight and size of parcels. For that reason, and because I am new to shipping internationally, I would prefer you contact me so I can coordinate your purchase to help save on shipping cost. Please note that any customs imposed by your country on international packages must be paid by you.

Question 2

Maker Policy

Accepted Answer

I accept returns/exchanges within 10 days of receiving the item except on painted shoes or custom orders. If you are not completely satisfied w/your purchase, for purchases below $50.00, I will replace the item or exchange for another item in my store (at the same price) minus the cost of shipping. If dissatisfied with purchases over $50.00 I will issue store credit for the item once it has been returned and inspected. I WILL NOT refund for postage/shipping charges or where items have been damaged during shipping. If you require insurance to protect your purchase, you must indicate this prior to shipping. Refunds will be given at the discretion of the shop owner. As circumstances arise where shoes have been ordered but not completed, refunds may be given minus the cost of the shoe itself. Where the shoe is completed and a refund is given, a restocking fee of 25% will be charged. PLEASE NOTE: All sales are FINAL. I cannot take returns for custom order items.

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