Question 1

Shipping Policy

Accepted Answer

I work from Sacramento California. Larger works are best delivered in person, especially if there is some on-site set up required. It is also a delight to meet customers in person. I am willing to deliver pieces anywhere in the USA or Canada as long as the cost is covered! Smaller works will be packaged securely and shipped FedEx or UPS.

Question 2

Installation Policy

Accepted Answer

None

Question 3

Maker Policy

Accepted Answer

I would be honored to collaborate with you to realize your vision of a great heirloom furniture piece. I can reproduce a piece you see here, or work with you to customize the perfect addition to your home. I take great pride in my work. If you buy something and are unsatisfied with the result, I guarantee that I will work with you to adjust the design free of charge. Custom work is non-refundable and once in-progress, custom projects cannot be cancelled. For stock items purchased directly from my portfolio, I offer returns within 60 days of delivery. Shipping for returns is at the customer's expense. If you need an item by a specific date or for a specific event, please let me know in advance of accepting a proposal. Initial Meeting If possible, I like to have an initial meeting with you in the place where your commission will reside. We can talk about everything you would like in the design including Dimensions Wood choices Inlay designs Finishes Everything else! For substantial commissions I require a non-refundable $250 deposit to cover the design process. This deposit will be applied to the cost of your commission. Before Work Begins About two weeks after our initial meeting I will provide you with a written proposal including drawings that is good for 30 days. If you find the proposal acceptable, I will require a 50% non-refundable down payment. This payment allows me to purchase materials and store them in my shop so they can acclimate to my shop environment. Wood is alive and responsive so a 2 to 4 week period is necessary to stabilize the wood before building your piece. During the Build If you are near Sacramento, feel free to visit the shop and follow progress on the Design-and-Build blog! I will document every step of the process so you can see exactly how it all comes together. I welcome comments along the way. Substantial commissions require 1-3 months to complete. Delivery When your piece is complete I will contact you to schedule delivery. Upon delivery, payment of the balance due is required. Pricing The price varies of course from commission to commission. I will give you a ballpark estimate in our initial meeting but the exact price estimate will appear on the formal proposal. Wood choices and design details enter in.

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Maker Policies