Question 1

Shipping Policy

Accepted Answer

For large freight shipping, we work closely with our clients to ensure the safest and most cost effective means of travel. This means we shop carriers each time we ship and never add handling charges on our end. What we spend for the shipping, is what you spend. For smaller items, we generally use USPS on a 5-7 day schedule. For any item, we will deliver within 50 miles of Allentown, PA. We just ask you float us our gas and mileage charges. (if you live 100 miles, meet us at a diner half way. We love pancakes!)

Question 2

Installation Policy

Accepted Answer

None

Question 3

Maker Policy

Accepted Answer

We do our best to describe our pieces to the fullest. However, if you missed a measurement or something just doesn't go right, we accept returns for 30 days on anything we have up for sale in our inventory. Cancellations are accepted up to the moment before we ship and the full price will be refunded to you. Sales on custom builds are final. Once we start a project with you, cancellations aren't accepted. Now, that being stated, we like to consider ourselves pretty cool people. So we are more then happy to work with you on extenuating circumstances but maintain the right to enforce our policies.

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